urus88 Privacy Policy

This Privacy Policy ("Policy") is issued by urus88 ("urus88", "we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "Member") who access or use the urus88 platform, including the website at urus88.co and all associated products and services. This Policy should be read alongside the urus88 Terms & Conditions.

By registering an account with urus88 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.

1. Data Controller

urus88 is the data controller responsible for your personal data collected through the urus88 platform. As data controller, urus88 determines the purposes and means by which your personal data is processed. For all privacy-related enquiries, you may contact our support team via live chat or the email address provided in Section 14 of this Policy.

2. Data We Collect

urus88 collects personal data in the following categories, depending on your level of engagement with the platform:

Category	Examples	When Collected
Identity Data	Full name, date of birth, nationality, government-issued ID number	At registration and during KYC verification
Contact Data	Email address, phone number, residential address	At registration
Financial Data	Payment method details, transaction history, deposit and withdrawal records	When you make a deposit or request a withdrawal
Account Data	Username, account balance, betting history, bonus usage, session logs	Continuously during platform use
Technical Data	IP address, device type, browser type and version, operating system, time zone	Automatically via cookies and server logs
Usage Data	Pages visited, games played, clicks, session duration, feature interactions	Automatically during platform use
Communications Data	Live chat transcripts, email correspondence, support ticket contents	When you contact urus88 support

urus88 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, health data, or biometric data) except where required to fulfil a legal obligation — for example, where a self-exclusion request requires health-related documentation.

3. How We Use Your Data

urus88 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your urus88 account, verifying your identity, and managing your account settings and preferences.
• Transaction processing: Processing deposits, withdrawals, and bonus credits in Malaysian Ringgit (MYR); verifying payment method ownership; investigating disputed transactions.
• Platform operation: Delivering game content, sportsbook markets, and promotions; personalising your platform experience; providing 24/7 customer support.
• Legal and regulatory compliance: Fulfilling Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations; responding to regulatory requests; maintaining records as required by applicable law.
• Fraud prevention and security: Detecting and preventing fraudulent activity, account takeovers, and abuse of platform features or promotional offers.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviours; applying deposit limits, cooling-off periods, and self-exclusion where requested or required.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience.
• Communications: Sending transactional emails (deposit confirmations, withdrawal notifications, account alerts) and, where you have opted in, promotional communications about urus88 offers.

4. Legal Basis for Processing

urus88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the urus88 Terms & Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including AML regulations, KYC requirements, and data retention obligations imposed by regulatory authorities.
• Legitimate interests: Processing in the legitimate interests of urus88 or third parties, where those interests are not overridden by your data protection rights — including fraud prevention, platform security, and service improvement.
• Consent: Processing based on your explicit consent, such as receiving promotional emails or marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

urus88 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and under appropriate safeguards:

• Payment processors: Your financial data is shared with our payment processing partners (including providers of Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Visa, and Mastercard services) solely for the purpose of processing your deposits and withdrawals.
• Game providers: Limited technical data (such as session identifiers) may be shared with our game content providers (Pragmatic Play, PG Soft, Evolution Gaming, and others) to deliver game functionality.
• Identity verification services: Identity and documentary data may be shared with KYC verification partners for the purpose of fulfilling our regulatory obligations.
• Regulatory and law enforcement authorities: urus88 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts in response to a lawful request, court order, or as otherwise required by applicable law.
• Corporate transactions: In the event of a merger, acquisition, or sale of urus88 assets, personal data may be transferred to the relevant parties subject to equivalent data protection obligations.

All third parties with whom urus88 shares personal data are required to maintain appropriate security measures and are prohibited from using your data for any purpose other than the one for which it was disclosed.

6. International Data Transfers

Some of urus88's service providers are located outside Malaysia. Where personal data is transferred internationally, urus88 ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or transfers to jurisdictions with adequate data protection frameworks. You may request information about the specific safeguards applicable to any international transfer of your data by contacting our support team.

7. Cookies and Tracking Technologies

urus88 uses cookies and similar technologies (including local storage and session tokens) on the platform. Cookies are small data files placed on your device that enable the platform to function correctly, remember your preferences, and analyse usage patterns. urus88 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled. They include session authentication tokens and security cookies.
• Functional cookies: Store your preferences such as language settings, remembered login state (on personal devices), and UI customisations.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the platform, enabling urus88 to improve the service. No personally identifiable information is transmitted via analytics cookies.

You may configure your browser to refuse or delete cookies, though doing so may affect the functionality of the urus88 platform. Your continued use of the platform after being informed of our cookie usage constitutes consent to the use of cookies as described above.

8. Data Retention

urus88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any applicable legal or regulatory minimum retention periods. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with AML and financial record-keeping regulations.
• Communication data (live chat and email) is retained for two (2) years from the date of the communication.
• Technical and usage data is retained in anonymised, aggregated form for analytical purposes and is not linked to identifiable individuals after your account is closed.

When personal data is no longer required, it is securely deleted or anonymised in accordance with urus88's data destruction procedures.

9. Your Data Protection Rights

Subject to applicable law, you have the following rights with respect to your personal data held by urus88:

• Right of access: You may request a copy of the personal data urus88 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations that may prevent full erasure.
• Right to restriction: You may request that urus88 restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format for transfer to another controller, where technically feasible.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact urus88 support via live chat or email. We will respond to verified requests within 30 days. Identity verification may be required before processing certain requests.

10. Children and Minors

The urus88 platform is strictly intended for individuals who are 21 years of age or older. urus88 does not knowingly collect personal data from persons under 21. If urus88 becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered an account, please contact our support team immediately.

11. Security Measures

urus88 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting employee access to personal data, regular security assessments and penetration testing, and incident response procedures for data breach scenarios.

Despite these measures, no system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, urus88 will notify you and relevant authorities as required by applicable law.

12. Third-Party Platform Links

The urus88 platform may contain links to third-party services, including payment gateways and game provider interfaces. urus88 is not responsible for the privacy practices of these third parties. Once you leave the urus88 platform, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you interact with.

13. Changes to This Privacy Policy

urus88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes will be communicated to members via the platform or by email with reasonable advance notice. The date of the most recent revision is displayed at the top of this page. Continued use of the platform following any update constitutes your acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact urus88 via:

• 24/7 Live Chat — available directly on the urus88 platform (response typically under 5 minutes)
• Email — [email protected]

Correspondence relating to data protection matters will be handled by our data protection team and acknowledged within 2 business days.